Self-Checkout machines don’t pay taxes. Each job killed is a reduction in taxes paid by a potential employee. It’s also a reduction in taxes paid by the employer. This decrease in taxes paid means less revenue for government and, consequently, less services that it can provide to those in need.
Customers dislike these machines. While most people are tech savvy and can navigate their way through self-checkouts with ease, it can be problematic for others. Sometimes bar codes and coupons don’t scan properly, products require age verification, or customers need assistance. In these types of instances, lines can become backed up. And some customers still like the personal interaction with cashiers. They don’t want the work of checking themselves out.
Potential for Theft. Because employees are unable to monitor customer transactions as closely, it’s easier to steal. Some examples would be replacing bar codes of high priced items with lower priced items or just not scanning an item or two. When caught, it’s possible for customers to plead ignorance or blame it on an equipment malfunction.