The basic policy with regard to shoplifting is one of prevention. This is usually best accomplished by cheerfully greeting customer and asking if they need assistance, as shoplifters do not like to be recognized and avoid stores with friendly, attentive employees. If an employee becomes aware that someone may be leaving the store with unpurchased merchandise, he or she should report the incident to management immediately. Do not engage them. Under no circumstances may any employee pursue or otherwise chase in an attempt to detain a suspected shoplifter within the store or outside the store premises. To do so places your safety and the safety of your co-workers and customers in jeopardy. The company will not tolerate any violation of this policy and any employee that decides to pursue or otherwise chase in an attempt to detain a shoplifter will be subject to disciplinary action up to and including termination irrespective of whether anyone was injured.
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